Advice Services

We offer a wide range of advice services for people who live or work in the London Borough of Sutton. You can speak to one of our gateway assessors by calling 0208 405 3552 or by submitting a website enquiry here. Please select Citizens Advice Sutton when you submit a web enquiry.

Our lines are open 9 to 5, Monday to Friday. Our call centre is supported by volunteers who will direct you towards the best course of action. Due to high demand for our services it can sometimes be difficult to reach us by phone; if you find that this is the case please submit a web enquiry and we will contact you as soon as possible.

Below are details of our specialist services and how to access them. For some issues we can offer direct acess to our services.

 

Debt Advice

We have a team of debt specialists who can advise on a variety of issues, including loans, credit cards, rent and mortgage arrears, Debt Relief Orders, bankruptcy and other areas. We are authorised to give debt advice and are regulated by the Financial Conduct Authority (authorisation number: 617761).

You can access debt advice by calling our debt team directly on 0203 463 1913 or by submitting a web enquiry here.

We can offer specialist advice for people who are considering, or wishing to make a complaint about health or social care services. The Healthwatch Independent Complaints & Advocacy Service aims to provide clients with the necessary information to understand their options, assist them in raising concerns and give practical assistance in navigating formal complaints processes. The service is provided by highly experienced volunteer advisers and is delivered in partnership with Healthwatch Sutton.

For more information please click here. To book an appointment, please call the Healthwatch Sutton Information & Advice service by calling 0208 254 2616 and selecting option 8 in the menu. You can also contact us by submitting a Health & Social Care enquiry here, directing it to Citizens Advice Sutton.

 

Legal Aid Housing

We offer advice and assistance for housing matters under a Legal Aid contract, as well as through our generalist service.

This includes homelessness, anti-social behaviour, injunctions and severe disrepair. To check if you are eligible, please contact us for more details on either 0208 405 3552 or by submitting a web enquiry here.

Our Legal Aid Solicitor is unable to assist with matters relating to localism, the housing register and housing benefit.

 

Sutton Carers Centre

If you are a carer or have a carer you can contact the Carers centre in Sutton. Their staff and volunteers are trained and experienced to provide support, advice and information.

www.suttoncarerscentre.org

Benhill House, 1st Floor,12-14 Benhill Avenue, Sutton, SM1 4DA (Map)

Tel: 020 8296 5611

 

Stop Hate Crime

A crime that the victim or any other person perceives to be motivated by hostility or prejudice towards any aspect of a person’s identity.

Police forces in England, Wales and Northern Ireland annually monitor five strands of Hate Crime: Disability, Gender Identity, Race, Ethnicity or Nationality, Religion, Faith or Belief, Sexual Orientation

Visit www.stophateuk.org or call 0800 138 1625.

Stop Hate Logo

Equality Human Rights Comission

Parliament gave the Commission the mandate to challenge discrimination, and to protect and promote human rights. Their main catalyst is for change and improvement on equality and human rights.

The Equality Advisory Support Service (EASS) is an advice service aimed at individuals who need expert information, advice and support this service is apart of the Equality Human Rights comission. .

www.equalityhumanrights.com

Consumer Advice

If you have an Enquiry relating goods or services you have purchased, The Citizens Advice Consumer Service can provide advice and support.

You can leave the Consumer Service your Enquiry for free and they will contact you with Advice using the links below:

For Energy related queries - click here.

For Post related queries - click here.

For all other queries - click here.

You can also telephone the Consumer Service on 0345 404 0506.

 

Citizens Advice

Citizens Advice offer a website with a significant amount of information relating to all matters, including Welfare Benefits, Housing, Debt and Employment.

The website has been worded in layperson terms and contains advice, factsheets and templates to assist you with your issues.

Please click here to have a look.