What We Do

Sutton Borough CABx Service is a registered charity that provides information and advice on issues such as housing, welfare benefits, employment, debt and relationship breakdown. We provide a free, confidential, independent and impartial service. We are members of Citizens Advice www.citizensadvice.org.uk. - the national association of citizens advice bureaux Our general advice service is available to people who live or work in the London Borough of Sutton. However, if you live outside of the borough we may be able to help you if your enquiry concerns, housing. Please see the housing enquiry page under getting advice, housing advice for more details. We take social policy action on local and national issues.

Free

Our service is completely free to our clients; You are under no obligation to us, financially or otherwise. However, we are very grateful for donations or other offers of support.

Confidential

Our service is confidential. We will not disclose any information about your visit or your enquiry to anyone else without your permission.

Independent

Our service is independent. We are not part of Sutton council. We are completely free to challenge local authority decisions on behalf of our clients. We always work for the benefit of our clients, even if that means challenging organisations that help fund us.

Impartial

Our advisers respond to clients with the same quality of respect, regardless of how they feel about the client or their problem. It is not the role of the CABx service to pass judgement on our clients. We aim to provide a service for everyone by everyone. CAB clients include young and old people, men and women, lesbians and gay men, black and ethnic minority people, serving prisoners and mental health service users. CAB volunteers include young and old people, men and women, lesbians and gay men, black and ethnic minority people, serving prisoners and mental health service users.

Conflicts of Interest

We cannot act for both sides to a dispute - for example, if you have a dispute with your ex-partner about contact with your children, we will not be able to help both of you. We will usually help the person who first contacts us and suggest other sources of help to the other person. This means that if for example, your ex-partner contacts us about contact with the children after we have advised you, we will have to tell your ex-partner that we cannot advise him or her because there is a conflict of interest. This means that he or she will find out that you have contacted us for advice.

Complaints

For information about our complaints policy, please ask a member of staff for an information leaflet.